Everlast Customer Service is available via phone, fax or email, please visit our Contact Us page. Our hours of operation are Monday thru Friday 8:00 a.m.-5:00 p.m. CST (except national holidays).
I'm having trouble processing my order.
If you are experiencing technical difficulties placing an order on our website, please contact Everlast Customer Service. Our customer care representatives are standing by to assist you with your needs.
Can I fax or mail-in an order?
At this time, we only accept orders placed on Everlast.com.
What is your product warranty policy?
All Everlast products have a 120 Day manufacturer's warranty from the date of purchase. This includes any defects as a result of a manufacturing defect or missing parts. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. Products are not intended for outdoor use. You must have proof of purchase in order to make a warranty policy claim for any product purchased on Everlast.com. Please note that any Everlast item purchased at a retail store or online supplier other than Everlast.com must be returned to the retailer where the item was purchased. The goal at Everlast is to continually update and improve our products. Because of this process, some product images, logos and labels on the website are subject to vary from time to time.
I don't have a receipt. How can I buy a part or replacement unit?
Please contact Everlast Customer Service at 800.821.7930 and follow the prompts to the “Parts Department.” A customer service representative will be happy to assist with purchasing the replacement part over the phone with a credit card.
What shipping service do you use?
Everlast ships via UPS. We do not ship to APO, AFO, or FPO locations. You must have a physical street address for all Everlast.com deliveries. For additional information on shipping please visit our Shipping Details page. Everlast uses UPS SurePost. The UPS SurePost service provides the convenience of UPS shipping and USPS delivery to your mailbox. Your order may be delivered by your local post office. Customers can choose the speed and level of service from a variety of options including ground, 2nd day or next day delivery (when available). Please be advised that large equipment orders (such as heavy bags and stands) may be shipped directly by freight carriers (LTL) in order to provide timely delivery.
What forms of payment do you accept?
We accept Visa, Master Card, Discover, American Express, and PayPal.
How long does it take to process/receive my order?
Orders generally ship within 1-2 business days after the order is received. Due to the impact of the COVID-19 virus on US operations and shipping, orders will ship between 2-5 days after the order is received starting March 24, 2020. Please note: this processing time occurs for all orders including those placed with expedited shipping. Delivery time depends on the level of service you select and where you are located.
Can you rush an order?
Yes, typically we are able to meet all expected needs for a rush order. All 2nd Day Air and Next Day Air orders must be placed online by 12:00 PM CST to ensure same day shipping. To accommodate expedited shipping needs after 12:00 PM CST, please call 800-821-7930 for delivery options.
I did not get an e-mail confirmation for my order.
Your immediate confirmation is available for you to print at the end of the checkout process, once your process is complete. A confirmation e-mail will also be sent to the e-mail address you entered during checkout. If you did not receive a confirmation e-mail, please contact orderpro@everlast.com.
How do I get UPS tracking confirmation?
A confirmation e-mail will be sent to you when your package ships. This will include the UPS tracking number. If you do not receive this notification from UPS within 72 hours of placing the order, please contact orderpro@everlast.com or 800-821-7930.